Returns Policy
Try your purchase at home for 30 days from delivery. If it is not right for you, contact us within that period to request a return or exchange. Reasonable use during the trial is welcome. We do not charge a return processing or restocking fee.
Start a return or exchange
- Email service@sleepluno.com with your order number and request. Include photos if the item is damaged or incorrect.
- Wait for our return authorisation, return address and shipping instructions before sending anything back.
- Return the item with its included accessories and original packaging. Damage caused by misuse is not part of the home trial.
Refunds
After we receive and inspect your return, refunds are normally processed within 3–5 business days to the original payment method. No processing fee is deducted. Your payment provider may need additional time to post the refund.
Shipping and exceptions
Original shipping charges are not refundable unless we sent the wrong item or the product was defective. We will explain any applicable return shipping arrangements before you send the item. Any final-sale exclusions must be clearly stated before purchase.
Damaged or incorrect items
Please email us within 48 hours of delivery with your order number and clear photos. We will help arrange a replacement or refund without a processing fee.
Exchanges and other questions
Tell us what you would like to exchange and we will confirm availability and next steps. For help, visit our Support Centre.