Q: Do you offer a warranty?
A: Yes! Every Luno Restore™ Neck comes with a 90-day warranty covering any manufacturing defects or issues with your order.
Q: What does the warranty cover?
A: The 90-day warranty covers manufacturing defects, malfunctions, and quality issues. It does not cover accidental damage, misuse, or normal wear and tear.
Q: How do I make a warranty claim?
A: Email service@sleepluno.com with your order number, a description of the issue, and photos. Our team will review and assist with repair or replacement.
Q: How can I contact customer support?
A:
- Pre-sales questions: support@sleepluno.com
- Returns & warranty service: service@sleepluno.com
Q: What are your customer service hours?
A: Our team typically responds within 24–48 business hours. We appreciate your patience during peak periods.
Q: Is the packaging eco-friendly?
A: Yes, we design our packaging to protect your product while minimizing environmental impact. We use durable, eco-friendly materials where possible to reduce waste.
Need more help? Contact our friendly team at support@sleepluno.com — we're here to make sure you get the best sleep possible.