When will my order arrive?
Orders normally take 1โ3 business days to process. Standard delivery is estimated at 7โ12 business days from the order date. Business days exclude weekends and holidays. Delivery dates are estimates and may be affected by customs, weather or local carriers.
Shipping options and tracking
Available destinations, shipping options and any charges are confirmed at checkout. We email a tracking link after dispatch. For full delivery conditions, special addresses and returned parcels, see our Shipping Policy.
Address changes or a delivery problem?
Email support@sleepluno.com with your order number. Address changes are only possible before dispatch. Report damage within 48 hours of delivery with photos. If a parcel is marked delivered but missing, check with your household and building management, then contact us if it is still missing after 24โ48 hours.