Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders worldwide.
Q: Where do you ship?
A: We ship worldwide to most countries and regions. We partner with trusted carriers including DHL, FedEx, UPS, USPS, and regional postal services.
Q: How long does shipping take?
A:
- Order Processing: 1–3 business days (Monday–Friday, excluding holidays)
- Standard Shipping: 7–10 business days after dispatch
- Total estimated delivery: 8–13 business days from order date
Q: When does my order start processing?
A: Orders placed before 2:00 PM ET begin processing the same business day. Orders placed after 2:00 PM ET start processing the next business day.
Q: Do you ship on weekends or holidays?
A: No, business days are Monday–Friday, excluding local and international holidays. Orders placed on weekends or holidays will begin processing the next business day.
Q: How do I track my order?
A: Once your order ships, you'll receive a shipping confirmation email with a tracking link. If you don't see it, check your spam/junk folder or contact support@sleepluno.com.
Q: Can I change my shipping address after ordering?
A: Please email support@sleepluno.com immediately. Address changes can only be made before your order is dispatched. Once shipped, we cannot reroute packages.
Q: Do you ship to P.O. Boxes?
A: P.O. Box deliveries are accepted where supported by our carrier partners. For some items, a physical street address may be required.
Q: Do you ship to APO/FPO/DPO addresses?
A: Unfortunately, APO/FPO/DPO addresses are not currently supported.
Q: What if my order arrives damaged?
A: Please contact support@sleepluno.com within 48 hours of delivery with your order number and clear photos of the packaging and damaged product. We'll arrange a replacement or full refund.
Q: The tracking says "delivered" but I haven't received my package.
A: Please check with household members, neighbors, building management, or your mailroom. If the package can't be located within 24–48 hours, contact us and we'll assist with a carrier investigation.
Q: Why is my order taking longer than expected?
A: Delivery times are estimates. Delays may occur due to customs clearance, local carrier conditions, weather, global logistics congestion, or holiday seasons. We appreciate your patience!
Q: Will I have to pay customs duties or import taxes?
A: Customs policies vary by country. Any applicable duties, taxes, or fees are the responsibility of the customer and may be collected upon delivery.