Q: How long should I use it each day?
A: We recommend 15–30 minutes per session. Many customers use it as part of their nightly wind-down routine before sleep. The device auto-shuts off at 30 minutes for safety.
Q: Can I sleep on it all night?
A: Luno Restore™ Neck is designed for therapy sessions (15–30 minutes) before sleep. It's not intended as an all-night sleeping pillow. Use it to relax and align your neck, then switch to your regular pillow for sleeping.
Q: How do I charge it?
A: Use the included USB-C cable to charge. A full charge takes approximately 90 minutes.
Q: Can I use it while charging?
A: For safety reasons, we recommend fully charging the device before use rather than using it while plugged in.
Q: How do I clean the pillow?
A: The outer pillowcase is removable and washable. We recommend hand washing or gentle machine wash in cold water, then air drying. Do not wash the memory foam core or electronic components.
Q: Can I adjust the temperature?
A: The device features regulated heat therapy up to 122°F / 50°C. You can toggle heat on/off in Manual Mode to find your comfort level.
Q: Is it safe to use every day?
A: Yes, the pillow is designed for daily use. The 30-minute auto shut-off ensures safe session lengths. If you have specific medical concerns, consult your healthcare provider.
Q: Can I travel with it?
A: Yes! At only 1.94 lbs with the included drawstring carrying bag, it's perfect for travel — bring it on business trips, vacations, or to the office.