Q: What is your return policy?
A: We offer a 30-day return window from the date you receive your order. If you're not fully satisfied, you can request a return.
Q: How do I start a return?
A: Returns are processed by email only:
- Email service@sleepluno.com
- Include your order number, reason for return, and photos if applicable
- Wait for our return authorization and instructions
Please do not send items back without prior approval — unauthorized returns will not be processed.
Q: Is there a return fee?
A: Yes, a $15 return processing fee will be deducted from your refund. This covers logistics, inspection, and restocking costs.
Q: What condition must the item be in?
A: To qualify for a refund, items must be:
- In original, unused, and undamaged condition
- Include all original packaging, tags, and components
- Free from stains, odors, wear, or damage from misuse
Used, washed, or damaged items will not qualify for a refund.
Q: How long does it take to get my refund?
A: Once we receive and inspect your returned item, we process refunds within 3–5 business days. The refund goes back to your original payment method, minus the $15 return fee.
Q: Is shipping refunded?
A: Original shipping costs are non-refundable unless the return is due to our error (defective item, wrong item shipped, etc.).
Q: What if I receive a defective or wrong item?
A: Contact us within 48 hours of delivery at service@sleepluno.com with photos. We'll arrange a replacement or full refund with no return fee.
Q: Can I exchange my item instead of returning it?
A: Please email service@sleepluno.com with your order number and exchange request, and our team will assist you.
Q: Are sale items final sale?
A: Clearance, personalized, or specially marked products may be final sale and not eligible for return. Final sale items are clearly noted at the time of purchase.
Q: What if my package is refused or undeliverable?
A: If a package is returned due to incorrect address, failed delivery attempts, or refused customs duties, we'll refund the product cost minus original shipping and return charges once received. Reshipment requires additional payment.