Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website www.sleepluno.com (the “Site”) and all products, services, and content offered by Luno (“we,” “us,” or “our”). By accessing, browsing, or making a purchase on the Site, you agree to be bound by these Terms. If you do not agree, you may not use the Site.
1. Eligibility
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use this Site or place an order. By using the Site, you represent and warrant that you meet this age requirement.
2. Orders & Payment
- You agree to provide accurate, complete, and current information for all orders.
- We reserve the right to refuse or cancel any order at our sole discretion, including suspected fraud, incorrect pricing, or unauthorized orders.
- All payments are processed securely through third-party payment providers. We do not store full payment card details.
- Prices are listed in the currency shown on the Site and may be subject to applicable taxes and shipping fees.
3. Shipping & Delivery
Shipping times and costs are displayed during checkout and are estimates only. We are not responsible for delays caused by carriers, weather, customs, or events beyond our reasonable control.
4. Returns, Refunds & Cancellations
Our return and refund policy is available separately on the Site.
- Returns are subject to our stated conditions and timeframes.
- We reserve the right to reject returns that do not meet our policy requirements.
- Refunds will be issued to the original payment method, in accordance with our policy.
5. Intellectual Property
All content on the Site — including text, graphics, logos, images, product designs, and software — is the exclusive property of Luno or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, or publicly display any content from this Site without our prior written permission.
6. User Conduct
You agree not to:
- Use the Site for illegal, unauthorized, or harmful purposes.
- Interfere with the security or functionality of the Site.
- Submit false, misleading, or infringing information.
- Engage in fraudulent, abusive, or harassing behavior toward our staff or customers.
7. Account Responsibility
If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use of your account.
8. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
9. Disclaimers & Limitation of Liability
- The Site and all products are provided “as is” and “as available” without warranties of any kind, express or implied.
- We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products, to the fullest extent permitted by law.
- Our total liability shall not exceed the total amount paid by you for the relevant order.
10. Modifications to Terms or Site
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by the laws applicable to your jurisdiction or, where applicable, the laws of the United States without regard to conflict of law principles.
12. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Email: support@sleepluno.com
Website: www.sleepluno.com