Privacy Policy


Company: Luno (www.sleepluno.com)

Contact: support@sleepluno.com

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit or make a purchase from www.sleepluno.com (the “Site”). By using the Site, you consent to the practices described in this Policy.

1. Information We Collect


We collect personal information you voluntarily provide and automatically collected data when you use our Site.

1.1 Personal Information You Provide


  • Name, email address, phone number (account creation, checkout, support)
  • Billing/shipping address (order fulfillment)
  • Payment details (processed securely by third‑party payment providers; we do not store full card details)
  • Support messages (emails, chat, or form submissions to support@sleepluno.com)

1.2 Automatically Collected Information


  • Device data: IP address, browser type, operating system, screen resolution
  • Usage data: pages viewed, time spent, clicks, referral URLs, exit pages
  • Cookies & tracking: We use cookies, pixels, and analytics tools (e.g., Google Analytics, Shopify) to improve the Site and personalize your experience. You may disable cookies via your browser settings.

2. How We Use Your Information


We use your data only for the purposes stated here:

  • Process, fulfill, and track your orders (shipping, invoices, confirmations)
  • Communicate with you: order updates, support responses, and (with consent) marketing emails
  • Prevent fraud, secure transactions, and comply with legal obligations
  • Improve our Site, products, and customer experience (analytics & testing)
  • Personalize content and ads (retargeting, with your consent where required)

3. Sharing Your Information


We do NOT sell, rent, or lease your personal information. We share data only with trusted service providers necessary to operate our business, under binding data processing agreements:

  • Payment processors: Shopify Payments, PayPal, Stripe (transaction processing)
  • Shipping carriers: USPS, DHL, UPS (order delivery)
  • Analytics & ads: Google Analytics, Facebook Pixel (anonymized/aggregated where possible)
  • Legal requirements: We may disclose data if required by law, subpoena, or to protect our legal rights.

4. Data Retention


  • Order & account data: Retained 7 years after your last interaction (tax/legal compliance), then securely deleted/anonymized.
  • Marketing data: Retained until you unsubscribe or request deletion.
  • Analytics data: Stored in anonymized form indefinitely for Site improvement.

5. Data Security


We implement industry‑standard safeguards:

  • SSL encryption for all transactions
  • Secure server hosting (Shopify/equivalent)
  • Limited employee access to personal data
  • Regular security updates and monitoring

No system is 100% secure, but we take reasonable steps to protect your information.

6. Your Rights (GDPR/CCPA/CPRA)


If you are a resident of the EU/EEA or California, you have the right to:

  • Access your personal data we hold
  • Correct inaccurate or incomplete data
  • Delete your data (“Right to be Forgotten”)
  • Restrict or object to processing
  • Data portability (request a copy in machine‑readable format)
  • Opt out of marketing emails or targeted advertising

To exercise any right, contact us at support@sleepluno.com. We will respond within 30 days (or as required by law).

7. Children’s Privacy


The Site is intended for users 13 years and older. We do not knowingly collect data from children under 13. If you become aware of such data, contact us immediately for deletion.

8. International Data Transfers


Your data may be processed and stored on servers outside your country (e.g., United States). We comply with GDPR SCCs (Standard Contractual Clauses) and other applicable laws for international transfers.

9. Third‑Party Links


Our Site may contain links to external websites (e.g., social media). We are not responsible for their privacy practices. We encourage you to review their policies before providing data.

10. Changes to This Policy


We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Your continued use of the Site after changes constitutes acceptance of the updated Policy.

11. Contact Us


For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact our Support Team:

Email: support@sleepluno.com

Website: www.sleepluno.com